ERA MotorsportGuide
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06 · Orders

Unpaid shop orders Card payments never finished.

In ERAOrders › Unpaid shop orders
Who uses itOrganizer · Superadmin

This page lists the website orders paid by card (Monetico, Stripe, Saferpay, PayPal) that were started and never paid. After a number of hours ERA cancels them.

What it is for

A driver or a team may start a card payment on the website and stop halfway. The order stays waiting, and so do its entries and reservations. Cancelling it after some time frees the entry list and the counts of tyres and photo packs.

Step by step

  1. Open the page. Go to Orders › Unpaid shop orders.
  2. Read the list. Each row shows Order, Created, Kind (entry, tyres or media), Who (driver or team), Event, Total and Method. expired marks the orders older than the hours set.
  3. See the hours. An organizer sees the value under Cancel after:. Only a superadmin can change it.
  4. Change the hours (superadmin). In Cancel after (hours) write a number from 0 to 720 and press Save. 0 means never.
  5. Cancel now (superadmin). With the hours set above 0, press Cancel the expired orders now and confirm, to cancel at once the orders older than the hours set, without waiting for the automatic run.
Three unpaid card orders, one expired.
Three unpaid card orders, one expired.

What ERA checks

  • When an order is cancelled, its entries still waiting for payment are refused and its tyre or photo reservations still waiting are cancelled. An order paid in the meantime is left as it is.
  • Only card orders are touched. Bank transfer and on-track payments are never cancelled here: the organizer confirms them.
  • The hours are one value for all championships, and only a superadmin changes it.
  • An organizer sees only the orders of his championships.

Common problems

What happens What to do
A driver says he paid but his order is listed here. Check the payment with the payment gateway before the hours run out. If the money arrived, tell a superadmin before the order is cancelled.
No unpaid card orders. Nothing waiting: every card order was paid or already cancelled.