ERA MotorsportGuide
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13 · System

Wallet passes Switch a pass off and on.

In ERASystem › Wallet passes
Who uses itSuperadmin

The passes that drivers, teams and media keep in Apple Wallet or Google Wallet. Here you deactivate a pass, for example after a disqualification or a lost phone, and make it valid again. Only a superadmin can open this page.

What it is for

A pass saved on a phone cannot be taken back. You can mark it as not valid: the pass on the phone shows it, and the desks at the track see a red warning when they scan it.

Step by step

  1. Open the page. Go to System › Wallet passes. Without a search, the list shows the passes that are deactivated now.
  2. Search. Type at least 3 letters of the email or name of a driver, team or media member and click Search.
  3. Read the row. Type is Driver, Team or Media. Wallet tells you where the pass is saved: Apple, Google, created, not saved or no pass yet. Status is Active or Deactivated.
  4. Deactivate. Write the Reason and click Deactivate. ERA adds your name to the reason.
  5. Reactivate. On a deactivated pass click Reactivate.
A driver pass found by name.
A driver pass found by name.

What ERA checks

  • The change reaches the pass on the phone within about 15 minutes.
  • A deactivated pass still opens on the phone and its QR code still contains the email, but Apple and Google Wallet show it as not valid.
  • When the QR code of a deactivated pass is scanned at the driver desk, at the tyre desk or by the track scanner, ERA shows a red box with the reason.

Common problems

What happens What to do
The search finds nothing. Type at least 3 letters. For a person, write the last name first ("Moreau Alex") or only the last name. Search by email if the name is spelled differently.
The phone still shows the pass as valid. Wait about 15 minutes; the phone must be online.
The row says no pass yet. The person never created a Wallet pass: there is nothing to deactivate on the phone.